Last week, I did what most sons across Canada did: I ordered flowers for my mother. Needless to say there were some issues with my order, from late delivery to bouquet quality. Instead of boring you with all of the details, let’s talk about the outcome.

After telling several people about my experience over the weekend, [...]

This post on TalentZoo is excellent food for thought.
I’ve always had mad love for history. Was half a credit shy of adding a history major to my undergrad (focus on 20th century American popular culture). Spend way too much time watching historical documentaries (particularly love anything around culture, media, and technology). Read almost exclusively non-fiction, [...]

This week, I attended the monthly Third Tuesday Toronto – a forum dedicated to social media development and emerging best practices in Canada – and was delighted by what I found. As always, it was agreed that the key for companies entering the social media space was taking the “Listen and then engage” approach, with [...]